Terms of Sale

These Terms of Sale apply to every purchase on Hadharli: points packs, online courses paid in points, and yearly plans for independent teachers and centres.

The seller is TunEdu SARL, [registered office address], [RNE / tax ID]. Contact: WhatsApp / phone 56 251 081 · contact@hadharli.com.

They supplement the Terms of Use. Every order means you accept the terms in force when you place it. A buyer who is a minor must have their parent’s or guardian’s permission.

• Points: the Platform’s internal unit, 1 point = 1 TND. They are used to book one-to-one lessons, join group classes and buy courses. They are sold in packs; some packs include bonus points (at the date of this update: 50 points + 2 free, 100 + 6, 200 + 15). The exact content is shown before purchase.
• Online courses: lifetime access to a course’s approved lessons, paid in points.
• Teacher plans (Starter, Pro, Unlimited): for independent teachers running their private classroom; number of students, live hours per month and recordings depend on the plan.
• Centre plans (Org S, Org M, Org L): for centres; number of teachers, admins and students, live hours and recordings depend on the plan.

Plans are sold yearly only. Each plan’s features are described on its page at the time of purchase.

Marketplace teachers do not pay a plan: TunEdu takes a commission on their earnings (see the Teacher Terms).

• Prices are in Tunisian dinars (TND) [all taxes included — VAT treatment to be confirmed]. The price that applies is the one shown when you order; it is stored with the order and does not change afterwards.
• The price is the same whatever the payment method. TunEdu charges the buyer no payment fee: payment providers’ commissions are paid by us. Only cash on delivery may involve a delivery fee, shown before you order (section 6).
• Launch prices: until 31 December 2026 at 23:59 (Tunis time), yearly plans are offered at a reduced launch price, shown next to the crossed-out regular price. From 1 January 2027, the regular price applies to new orders; an order created before that date keeps its price.
• A yearly plan gives 12 months for the regular price of 10 months.
• The price of a lesson, class or course is set by the teacher and shown in points before booking or purchase.

You choose the item, then one of the payment methods offered. An order reference (TLM-…) is created. Depending on the method:

• online payment (Flouci, bank card): you are redirected to the provider’s secure page; when you come back, we check the payment directly with the provider;
• Ba9chich: you pay for the matching product on Ba9chich, then enter your Ba9chich order number on Hadharli;
• bank transfer, D17, money order: we show the details and the reference to use; you then send the transaction reference and the receipt (image or PDF);
• cash on delivery: you give the delivery address and phone number (section 6).

You can cancel an order while it is unpaid. A few limits prevent abuse: at most 3 pending points purchases, one plan order in progress per teacher or centre, and at most 2 cash-on-delivery orders in progress. An order number, reference or receipt can only be used for one purchase.

The methods offered may vary; only those shown when you order are available:

• Flouci and bank card (ClicToPay / Société Monétique Tunisie): confirmed automatically as soon as the provider confirms payment of the exact amount. Your card details are entered with the provider; TunEdu never receives them.
• Ba9chich: the team checks the order on Ba9chich (payment, amount, product).
• Bank transfer, D17, money order (La Poste): the team checks that the exact amount was received, usually within 24 hours [working days to be specified].
• Cash on delivery: in cash, to the courier.

A payment that cannot be verified (different amount, transaction not found, unreadable receipt) is rejected with a reason; you can then correct your receipt or contact us. A payment received twice, for the wrong amount or after the order was cancelled is never credited automatically: we settle or refund it after checking.

• A delivery fee applies to items priced below the free-delivery threshold; above it, delivery is free. The fee and the threshold are shown before you order (at the date of this update: 7 TND, free from 100 TND). The total to pay the courier is shown in the form.
• We call you to confirm the order before shipping; without an answer, it may be cancelled.
• The parcel contains a welcome folder with a single-use activation code linked to your account. The courier hands over the parcel against cash payment. Enter the code in “I have a code” (or on your plan’s page): the points or the plan are activated at once. The code is valid for 60 days after shipping.
• You can cancel the order until it has been confirmed by phone; after that, contact us.
• If you refuse the parcel or it cannot be delivered, the order is closed without activation. After 2 returned parcels within 90 days, the phone number can no longer order cash on delivery until the team unblocks it after talking with you.
• If a parcel is reported refused or unpaid after its code was used, we contact you and may remove the matching points or plan.

Your delivery data is erased 180 days after the order ends (see the Privacy Policy).

• Points: credited to your account as soon as the payment is confirmed or the delivery code is entered, bonus points included.
• Plan: activated as soon as it is confirmed. Renewing the same plan starts at the end of the period already paid. A higher plan applies at once: the unused value of the current period is converted, pro rata, into extra days on the new plan. A lower plan takes effect at the end of the current period.
• Course: available as soon as you buy it.

You can find your purchases in “My payments” and in your points history.

• Purchased points do not expire [to be confirmed].
• They are personal and cannot be transferred to another account.
• They cannot be refunded or exchanged for cash, except where required by law or as a goodwill gesture decided by TunEdu [cases to be confirmed by the lawyer].
• Points bought by a teacher remain points: they are not added to their earnings and cannot be withdrawn.
• An account with a positive points balance cannot be deleted: use your points or contact us.

Lesson refunds are made in points, to your balance:

• booking declined by the teacher: full refund;
• booking cancelled by the student before the lesson starts: full refund;
• booking or class cancelled by the teacher or by TunEdu, or participant removed by the teacher: full refund;
• leaving a group class before it starts: full refund;
• once the lesson has started, the student can no longer cancel it themselves;
• student absence reported by the teacher: no automatic refund; if you disagree, contact us [policy to be confirmed].

The teacher is only paid once the lesson is marked as completed.

• Buying a course deducts its price in points and gives lifetime access to its approved lessons, even if the teacher later unpublishes it.
• Preview lessons let you try the course for free before buying.
• The TunEdu team may refund a course in points, in particular if its content does not match its description or in case of a technical problem [criteria and request deadline to be confirmed]. The refund ends access; progress is kept.
• A course removed for unlawful or unsafe content becomes inaccessible; TunEdu then reviews refunds for its buyers [to be confirmed].
• Access to a course shared by your centre ends when the sharing ends; you can buy the course to keep it for life.

• Free trial: an independent teacher gets a 14-day trial with the Pro plan’s features; a new centre gets 14 days with the Org S plan’s features. A trial never turns into a paid plan automatically.
• Duration: 12 months from activation (or from the end of the period already paid). There is no automatic renewal and no automatic charge: you renew by buying a new period. We remind you before it ends.
• End of plan: after the period ends, everything keeps working for a 3-day grace period. Then the private classroom (or centre space) becomes read-only: no new invitations, lessons, live sessions or recordings, but the student list, messages, past recordings and history stay available. Renewing restores everything at once.
• Changing plans: see section 7.
• A paid plan is not refunded pro rata if you stop early, unless required by law [to be confirmed].

• Promo codes: handed out by TunEdu (contests, schools, promotions), they credit free points. Each code has a number of uses, sometimes an end date, and can be used only once per account. Enter them in “I have a code”. After 5 wrong codes within an hour, entry is temporarily blocked.
• Partner welcome points: an account created through a partner’s link or code may receive welcome points once its email address is confirmed, within the partner’s budget. Other accounts get no sign-up bonus.
• Friend referrals: when the invited person completes their first lesson, the referrer gets 30 points and the friend 20 points, up to 50 rewarded referrals per referrer (amounts may change).
• Free points cannot be refunded or converted into cash. Abuse (fake accounts, serial sign-ups) leads to the cancellation of the free points and may lead to the closure of the accounts involved.

Law no. 2000-83 of 9 August 2000 on electronic exchanges and commerce in principle gives consumers 10 working days to withdraw, running, for a service, from the conclusion of the contract.

However, points, courses and plans are digital content and services supplied immediately after payment, at your request. [Application of the legal exceptions — in particular for a service whose performance began with the consumer’s agreement before the end of the period — once the points are credited, the course opened or the plan activated, and the wording to be accepted when ordering: to be confirmed by the lawyer.]

[Proposed commercial rule, to be confirmed by the owner: within 10 working days of purchase, a points pack none of whose points have been used, or a plan that has not been used yet, is refunded on request.]

The delivery fee of a cash-on-delivery order is not refunded once the parcel has been delivered [to be confirmed].

• A cash refund is never automatic: the team handles it after checking, through the original payment method where possible, otherwise by bank transfer or D17, within [10] days of approval [period to be confirmed].
• Covered cases: duplicate payment, wrong amount, payment received after the order was cancelled, an order TunEdu could not fulfil, and withdrawal where it applies.
• If a Ba9chich order or a payment is cancelled or refunded by the provider after your points were credited or your plan activated, they may be removed.

For any question or complaint (order, payment, delivery, refund): WhatsApp / phone 56 251 081 · contact@hadharli.com, quoting your order reference TLM-…. We acknowledge within [48 hours] and answer within [7 days] [periods to be confirmed].

These terms are governed by Tunisian law, in particular law no. 2000-83 of 9 August 2000 and consumer protection legislation. In case of dispute, an amicable solution is sought first; failing that, the competent courts of Tunis have jurisdiction [to be confirmed by the lawyer], subject to mandatory consumer protection rules.